(Douchebag)
(123 Self-important Way)
Beverly Hills, California, 90210
August 25, 2009
Dear (owner of the one restaurant),
We grew up in the Western Edge of Denver and have been regular all season visitors to Crested Butte for more than forty years. We’ve owned land in Meridian Lake Meadows for the past six years on which we will begin building our permanent residence next spring. Since you opened the doors of (the one restaurant) and (the other restaurant) we have been huge fans and regular patrons of both.
Near the end of every August, I accompany my father-in-law, brothers-in-law, and other relatives to Crested Butte for a “guys’ only” fishing and golf outing. It has become our tradition on the first evening in town to eat at (the one restaurant) and then head down to (the other restaurant) for after-dinner beverages. We’ve had the good fortune to become acquainted with your manager, Faye. She would remember us as (jokingly) the “Irish Mafia”. Typically, I bring ten to fourteen family members to your outlets on these evenings. I always call ahead to determine how long the wait will be for seating a group our size. We don’t mind the wait because we know we’ll enjoy some of the best pies anywhere.
Last Thursday, August 20th, I called at 7:30 PM and spoke with a male that answered the phone. I did not get his name. When asked how long it would be for ten of us to be seated, he replied, “Come on over now, there isn’t any wait.” So, we all walked over there from our cabin on 4th and Sopris. We arrived at 7:45 PM. Unfortunately, we were greeted by one of the biggest ASSHOLES – emphasis on ASS – I have had the displeasure of encountering in a very long time. He was standing inside the entrance with a clipboard taking names for seating. He was about 5′10″ or so, with wavy brown hair. Our exchange went as follows:
Me: Hi. I called over a few minutes ago. I’m the guy with ten people and was told there currently isn’t a wait for seating.
Asshole: (Bruskly) Well, you DIDN’T talk to ME!
Me: (Taken aback by his rudeness) Who answers your phone?
Asshole: How should I know?
Me: I spoke with a guy who answered your phone and told me there wasn’t a wait if we came over now.
Asshole: It wasn’t ME!
Me: Well, who would be answering your phone, then?
Asshole: I told you, I don’t know who would answer the phone! You can wait an hour or you can head down the road!
(At this point, my in-laws were ready to take asshole outside for an attitude adjustment)
Me: Where’s your manager?
Asshole: Over there! Behind the bar!
I then spoke with Faye and told her of our predicament. She remembered our group from prior years and said, very apologetically, that there really was a long wait and we could order drinks until she could get enough tables ready. My in-laws, and I were so angry with the asshole at the door that they didn’t want to stay. Faye pleaded with me to come back another night and she would help us get seating. I told her we’d try again on Saturday night. I also told her that the guy at the door was a complete jerk. She said, “Yeah, I know. He gives me a hard time, too.” I suggested she get rid of him at the earliest opportunity. She did mention that it was probably one of the delivery guys who answered the phone. I went over to the asshole to ask his name. But, he turned and trotted upstairs. I didn’t want to chase him all over your restaurant and risk causing a scene, so we just left and went to another restaurant in town.
I know you need someone at the door to take names on a busy night, but, an asshole like that can cost you a ton of business – especially, if it was the first visit for a potential patron. I can tell you with no uncertainty, if he was employed at one of my wife’s food & beverage outlets, he wouldn’t have lasted thirty seconds.
On Saturday night, I couldn’t convince the group to return to (the one restaurant) because they didn’t want to encounter the asshole again. But, I was able to talk them into ordering (food) for delivery. We ordered (a specific quantity) and the bill, with gratuity, came to $250.
I am confident that when I return – and I will return to (the one restaurant) and (the other restaurant) on my next trip to Crested Butte – that the asshole will be long gone. I can only hope the asshole finds employment somewhere in a dark room where he doesn’t have to deal with people.
Thank you for your attention to this problem.
Sincerely,
(Douchebag)
cc: (Associates, presumably in-laws, of Douchebag, who live on a street, I’m sorry, a “court”, that is named after them)
Bravo! Amazing, truly. I just can’t stop reading this letter, because it warms my heart and makes me smile so profoundly that I have posted a copy in my house for my friends and guests to enjoy. It has even gone so far as to surpass in quality my previous favorite letter, one written by a malcontent neighbor complaining to the HOA about my “live sex show” hot tub parties every weekend, “complete with moaning and screaming.” I didn’t think that one would ever fall to number two, but you did it, Douchebag. You hold top honors. And now, I shall respond.
On the night you came into (the one restaurant), I was indeed playing the role of host, taking a night off from my usual delivery duties. I enjoy the face time afforded by the host position, what with greeting the tourists and keeping them happy during what is sure to be a long wait should they decide to stay. I remember our exchange quite vividly. Late August is still high season here in the mountains, and we were packed to the gills with hungry patrons. I had a full page of names on my clipboard, names associated with people who were all waiting happily, patiently, drinking or conversing with each other to pass the time. All was well, and all were happy, something that I take pride in being able to accomplish, as no one likes to wait for dinner in this immediate gratification society of ours.
And then you came charging through the door. You cut right through the crowd, came up to me, and hit me with your “immediate seating” bullshit. I remember that you and some of the others in your party were wearing matching polo shirts. How quaint. I told you that I had not answered the phone, and had no possible way of seating a party of 10, as we were on an hour and a half wait. You could see quite well that the restaurant was balls to the wall busy. Then you started getting belligerent, claiming that you were told that you could sit down right away. You demanded to know who answered our phone. I told you that I didn’t know who answered the phone, but no one that was working there could have possibly said that seating for a party of 10 could happen immediately. I suggested that you perhaps called the wrong restaurant. Mistakes do happen, you know, especially in a town where all the phone prefixes are the same. “No,” you replied, “I know this place! I know where I called!” I handled you as best I could, because really, there was nothing I could do. I suggested that if you would like to put your name on the list, you could hang out at the bar, or leave me your phone number if you wanted to go down the street and shop for some more matching shirts. But no, that wasn’t good enough, because you had been told that you could be seated RIGHT NOW, so you stormed off to the bar to discuss it with Faye, who told you the exact same fucking thing that I told you, while I returned to seating the patient people who were playing by the rules.
And Douchebag, should you think that my version of the events of that evening are the least bit slanted or spun, as yours are, I would like you to know that your display was witnessed by another couple who were on the waiting list. It was so offensive to them that they felt the need to come up to me and ask me what your problem was, and if I had to deal with douchebags like you on a regular basis. It was their hypothesis that you had called no one, but had merely thought that you were going to bully your way into a table ahead of everyone else, once you had intimidated whatever high school girl hostess you figured would be taking names at the door. I agreed with this as a possible motive, but again suggested that you had called the wrong restaurant, one that was not busy, and had in fact been told that your party could be seated. Perhaps you should not be so sure of yourself. I’m certain you had a rough day on the links, though, and you were reliving that triple bogey on 17 that really fucked it all up for you, and your mind was simply not in the right place at that time. In any event, no one else on the list had any problems that night, and they waited patiently, and were all seated just as soon as I could get them a table. At least we enjoyed laughing at you after you left, Douchebag.
Now, on to the technicalities of your letter:
One does not grow up “in” the edge of Denver, but “on” the edge of Denver. I wonder if that means the affluent suburbs. I know shit ain’t cheap in Beverly Hills, that’s for sure. I hear the golf is top notch, though.
Lucky me, you own land in my neighborhood. Please see my previous blog post entitled “Second Homo-ners”. I didn’t realize when I wrote it that it would have such a prophetic quality. Suffice to say, I can’t wait to see your lovely abode or hear the bitching you will be doing about me and my friends when our lawnmowers are improperly parked. Maybe I can get a job with the contractor who will be constructing your new “permanent residence”. Wouldn’t that be ironic? At least I wouldn’t have to deal with people while I’m upper-decking your new toilets.
I just hate misused apostrophes. While your grammar and spelling is mostly good, you blew it with “guys’ only”. Why the fuck can’t anyone figure out how to use a god damned apostrophe in this country?
Thank god you threw in “(jokingly)” before “the Irish Mafia”. Fuck, I wouldn’t want to be beaten with corned beef and potatoes during the “attitude adjustment” I was spared. And as I remember it, you were most likely in your sixties, an estimate that pans out with your 40 years of claimed visitation to this area. That would logically make your brothers-in-law and your father-in-law 50 to 70ish, right? And these were the ones that were going to administer the “attitude adjustment”? Cracka please. It sounds like a Saturday Night Live skit.
I’m 6′2″, weigh 185 pounds, and have a 31″ reach. Don’t understate my stats. Maybe my personality was somewhat reserved that night, since I was trying to be nice to you, and I therefore seemed smaller. I won’t make that mistake again.
If you saw me holding a clipboard taking names, then maybe you should have taken that to be your first clue that there was to be no immediate seating. The other 50 people standing in and around the entrance to the restaurant should have been your second clue.
I like your use of the word “bruskly”, and will give you points for that, although I don’t think it’s going to help your cause. I prefer the traditional British spelling, “brusquely”, and considering the way you spun that whole encounter to make yourself seem like the poor customer that was terribly wronged by the mean host that wouldn’t seat his party of 10 immediately, despite the fact that there was no seating to be had and the hour and a half wait for everyone else that evening, your points are hereby deducted.
Why you were willing to hear exactly what I told you when it came from a girl behind the bar with big tits is beyond me. Wait a minute, no it’s not. That’s still no excuse, Douchebag.
I don’t want it to sound like I was running away from you by “trotting upstairs”. What I was undoubtedly doing was going to clear a table to seat a party that had been waiting patiently. Thanks for not causing a scene. That would have embarrassed you even further, and I would have been forced to humiliate you publicly over your sandy vag.
Your wife owns food and beverage outlets? Outlets? Like Costco? Or McDonalds? Were you sure to ask her how she deals with unreasonable douchebags at her outlets when you got home from your “guys’ only” outing?
God I wish I would have been delivering that Saturday night when you finally ordered your food. That would have been RICH! And thanks for telling us how much you spent. We’re all very impressed.
Of course, after I stopped laughing at your letter, I did some research. I learned that on that night, a man had indeed called (the other restaurant) and asked my friend, who answered the phone, how long the wait was for a party of 10. My friend replied that there was no wait, and to come right over. He then prepared a table for 10 guests, but lo and behold, the party of 10 never arrived. Why do you suppose that is? Maybe because you got (the one restaurant) and (the other restaurant) confused, since you admittedly frequent both, and you called the wrong fucking restaurant, Douchebag.
Although I am truly flattered at being called “asshole” 12 times in one missive, I would suggest asking for a thesaurus this Christmas. And I’m not going anywhere. I like it here. I’ve lived here year round for 11 years, and I have a lot of friends, both locals and tourists alike. Shit, I even made some brand NEW tourist friends that night after your ridiculous antics. We laughed about you for the rest of the evening, and even exchanged phone numbers so that we could get together the next time they came to the Butte. They were nice, and patient, I might add. They thoroughly enjoyed their meal that night, and left in high spirits. You would do well to learn from them, Douchebag.

